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Introduction
Ximthorezolex operates the ximthorezolex.world website and provides candle making workshop services in Auckland, New Zealand. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or participate in our workshops. We are committed to complying with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs) that govern the collection, use, storage, and disclosure of personal information.
Information We Collect
Personal Information
We collect personal information only for lawful purposes connected with our business, and where practicable we collect it directly from you (IPP 1–3). When you book a workshop, purchase a gift voucher, or contact us through our website, we may collect:
- Your name and contact information (email address, phone number)
- Billing and payment information
- Workshop preferences and booking details
- Any allergies or accessibility requirements you share with us
Usage Information
We automatically collect certain information when you visit our website, including:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Process workshop bookings and gift voucher purchases
- Communicate with you about your bookings and enquiries
- Send confirmation emails and workshop reminders
- Improve our website and workshop offerings
- Respond to your questions and requests
- Comply with legal obligations
Workshop-Specific Information
For our candle making workshops, we may collect additional information such as:
- Fragrance preferences for personalized workshop experiences
- Any sensitivities to specific scents or materials
- Skill level for appropriate workshop placement
- Group booking details for corporate or celebration events
This information helps us provide a safe and enjoyable workshop experience tailored to your needs.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in operating our website and processing payments
- When required by law or to protect our legal rights
- With your consent for specific purposes
Disclosure Overseas
Some of our service providers (for example, payment processors or cloud hosting) may be located outside New Zealand. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that the recipient protects your information in a manner consistent with New Zealand privacy law, or we rely on applicable exceptions under the Privacy Act 2020 (such as your consent or that the country has comparable privacy protections).
Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations (including tax and business records), and to resolve disputes. Booking and contact records are typically retained for at least seven years where required for legal or accounting purposes. You may request deletion of your information earlier where we are not required to retain it.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, in line with our obligations under the Privacy Act 2020 (IPP 5). However, no method of transmission over the Internet is completely secure.
Your Rights
Under the Privacy Act 2020 (New Zealand), you have the right to:
- Access the personal information we hold about you (principle 6)
- Request correction of inaccurate or misleading information (principle 7)
- Request deletion of your personal information where we are not required to retain it
- Withdraw consent where we rely on consent for processing
To exercise these rights, contact us using the details below. We will respond within a reasonable time as required by law.
Complaints
If you believe we have interfered with your privacy, you may make a complaint to us first. If you are not satisfied with our response, you have the right to complain to the Office of the Privacy Commissioner (OPC). For more information, visit privacy.org.nz.
Cookies
Our website uses cookies to enhance your browsing experience. For more information, please see our Cookies Policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: callback@ximthorezolex.world
Phone: +64 9 448 1920
Address: 34b William Pickering Drive, Rosedale, Auckland 0632, New Zealand
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.